|
|
Q: What is OBSGNet service? |
|
|
A: It's an e-banking system assigned for Individuals, Professionals and Corporate clients of Ohridska Banka AD Skopje which allows accounts monitoring, balances monitoring, transfers between accounts, transfers to third parties in the Bank and in other banks. |
|
|
|
Q: Who can become an OBSGNet user? |
|
|
A: Each client of Ohridska Banka AD Skopje with opened denar transactional account. |
|
|
|
Q: How I can become OBSGNet user? |
|
|
A: To become OBSGNet user you should visit the closest outlet of Ohridska Banka and to sign Contract. If you are individual you will get user name, activation code. In order to access to OBSGNet you will have to install the application M-token on your mobile phone. |
|
|
|
Q: Will it save time with OBSGNet service? |
|
|
A: Surely. You will no longer have to waste time to go to the Bank and queuing at counters. You will easily and quickly manage all your accounts from the comfort of your home or office. |
|
|
|
Q: Will I get a Instructions or User manual for the service? |
|
|
A: Yes. Instructions or User manual for the service are available in all our outlets and on the web page www.obsgnet.com.mk |
|
|
|
Q: Is it complicated to use OBSGNet service? |
|
|
A: No. Anyone can manage the OBSGNet service. The access, clarity and the simplicity of the steps makes it very easy to use. |
|
|
|
Q: Do I have to go to the Branch to become OBSGNet subscriber? |
|
|
A: Yes. Concluding the subscription contract should be done personally at the Branch. |
|
|
|
Q: Do I have to have an account in OBSG? |
|
|
A: Yes. The OBSGNet service is only associated with accounts operated by OBSG. |
|
|
|
Q: How to add or delete an account? |
|
|
A: To add/delete an account, you should go to the Bank and your personal banker will add/delete for you the chosen account. |
|
|
|
Q: Which kind of accounts can be used by individual client? |
|
|
A: Individual clients can work with transaction accounts, deposits - termed or a vista and with payment cards. |
|
|
|
Q: Can an individual client make transfer of funds abroad? |
|
|
A: Individual client can not make transfer of funds abroad using OBSGNet services. |
|
|
|
Q: What is the validity period of the certificate? |
|
|
A: The certificate is valid one year from the day of issuance, 30 days before expiring you should renew it. |
|
|
|
Q: How to renew the certificate? |
|
|
A: The renewal of the certificate is done through internet by your side. For that purpose you will be provided link for renewal 30 days before it expires and you will be on time reminded that your certificate will expire and that should be renewed. |
|
|
|
Q: What is USB token device? |
|
|
A: USB Token is a small hardware device which contains the digital certificate user and it is used for authentication of the user. |
|
|
|
Q: What is M-token? |
|
|
A: M-token is a software application that is installed and used via a mobile device, phone or tablet and serves to identify the user and confirm transactions (payments) in the e-banking system for individuals. The app is available through the Google Play Store and / or Apple App Store. |
|
|
|
Q: Can I cancel the service? |
|
|
A: Yes. You can cancel OBSGNet service at any time personally in the bank's outlets after settling of all your obligations regarding the service. |
|
|