INFO / FUNCTIONALITIES
Q: What is OBSGNet service?
Q: Who can become an OBSGNet user?
Q: How I can become OBSGNet user?
Q: Will it save time with OBSGNet service?
Q: Will I get a Instructions or User manual for the service?
Q: Is it complicated to use OBSGNet service?
Q: Do I have to go to the Branch to become OBSGNet subscriber?
Q: Do I have to have an account in OBSG?
Q: How to add or delete an account?
Q: Which kind of accounts can be used by individual client?
Q: Can an individual client make transfer of funds abroad?
Q: What is the validity period of the certificate?
Q: How to renew the certificate ?
Q: What is USB token device?
Q: What is M-token?
Q: Can I cancel the service?
CONNECTION
Q: Which browsers can be used for OBSGNet service?
Q: Do I have to be connected to internet to use the service?
Q: I'm receiving a message that the service is unavailable, what should I do?
Q: What are the minimum hardware and software requirements for users of desktop application?
ACCESS
Q: What will happen if I enter wrong number while entering OTP generated from the OTP token device?
Q: Wrong activation code?
Q: What format should have the password?
Q: Message: "The user is already activated?"
Q: If the USB token device is lost or stolen, is it possible to be used by other person?
Q: Can not login? Message: "The page must be viewed over a secure channel"
Q: Can not login? Message: "The web page can not be displayed".
Q: Message: "unknown user"?
Q: Message "Locked OTP device"!
Q: Login with USB token device. Error "Unauthorized certificate"!
Q: Message: "Wrong PIN?"
Q: Message: "The token with certificate is blocked".
TRANSACTION
Q: Where is my order?
Q: Status: "Sending to the Bank.." Should I make another order?
Q: What is the time interval necessary for iBank to update the information about my account statements?
Q: How can I revoke the payment order?
Q: Why my order is refused?
INFO / FUNCTIONALITIES
Q: What is OBSGNet service?
A: It's an e-banking system assigned for Individuals, Professionals and Corporate clients of Ohridska Banka AD Skopje which allows accounts monitoring, balances monitoring, transfers between accounts, transfers to third parties in the Bank and in other banks.
Q: Who can become an OBSGNet user?
A: Each client of Ohridska Banka AD Skopje with opened denar transactional account.
Q: How I can become OBSGNet user?
A: To become OBSGNet user you should visit the closest outlet of Ohridska Banka and to sign Contract. If you are individual you will get user name, activation code. In order to access to OBSGNet you will have to install the application M-token on your mobile phone.
Q: Will it save time with OBSGNet service?
A: Surely. You will no longer have to waste time to go to the Bank and queuing at counters. You will easily and quickly manage all your accounts from the comfort of your home or office.
Q: Will I get a Instructions or User manual for the service?
A: Yes. Instructions or User manual for the service are available in all our outlets and on the web page www.obsgnet.com.mk
Q: Is it complicated to use OBSGNet service?
A: No. Anyone can manage the OBSGNet service. The access, clarity and the simplicity of the steps makes it very easy to use.
Q: Do I have to go to the Branch to become OBSGNet subscriber?
A: Yes. Concluding the subscription contract should be done personally at the Branch.
Q: Do I have to have an account in OBSG?
A: Yes. The OBSGNet service is only associated with accounts operated by OBSG.
Q: How to add or delete an account?
A: To add/delete an account, you should go to the Bank and your personal banker will add/delete for you the chosen account.
Q: Which kind of accounts can be used by individual client?
A: Individual clients can work with transaction accounts, deposits - termed or a vista and with payment cards.
Q: Can an individual client make transfer of funds abroad?
A: Individual client can not make transfer of funds abroad using OBSGNet services.
Q: What is the validity period of the certificate?
A: The certificate is valid one year from the day of issuance, 30 days before expiring you should renew it.
Q: How to renew the certificate?
A: The renewal of the certificate is done through internet by your side. For that purpose you will be provided link for renewal 30 days before it expires and you will be on time reminded that your certificate will expire and that should be renewed.
Q: What is USB token device?
A: USB Token is a small hardware device which contains the digital certificate user and it is used for authentication of the user.
Q: What is M-token?
A: M-token is a software application that is installed and used via a mobile device, phone or tablet and serves to identify the user and confirm transactions (payments) in the e-banking system for individuals. The app is available through the Google Play Store and / or Apple App Store.
Q: Can I cancel the service?
A: Yes. You can cancel OBSGNet service at any time personally in the bank's outlets after settling of all your obligations regarding the service.
CONNECTION
Q: Which browsers can be used for OBSGNet service?
A: For Web solution for Retail and Corporate clients recommended browsers are: Internet Explorer ver. 6, ver. 7, ver. 8, Mozzila FireFox
Q: Do I have to be connected to internet to use the service?
A: Yes. You have to be connected to the internet to use service.
Q: I'm receiving a message that the service is unavailable, what should I do?
A: Please check your internet connection or call customer support telephone number 046/261-000 to get information about the unavailability.
Q: What are the minimum hardware and software requirements for users of desktop application?
A:
--Pentium III 500 MHz 192 MB RAM
--Windows XP SP2, Windows Vista 32 bit, Windows 2000 SP4, Windows NT SP4
ACCESS
Q: What will happen if I enter wrong number while entering OTP generated from the M-token?
A: You will receive a message that wrong one time password has been entered and you will need to re-enter the same password or to generate new OTP and enter the new one.
Q: Wrong activation code?
A: Please check if you have entered the right activation code.
Please check if:
--Caps lock is on (should be off)
--Mk support is on (should be off)
Q: What format should have the password?
A: The password should consist of minimum 8 characters (minimum 1 capital letter, 1 digit and a special character - #$%^&*).
Q: Message: "The user is already activated?"
A:
--Activation of your profile is done only once, the same activation code can not be used for another activation
--Try to login with your user name, password and OTP given by the M-token
Q: If the USB token device is lost or stolen, is it possible to be used by other person?
A: No, because the person should know your PIN-code. You should never write your PIN-code on your USB token device. In any case the subscriber is obliged to inform the bank to block the OTP token device.
Q: Can not login? Message: "The page must be viewed over a secure channel"
A: Please check if you have typed correct web address. All pages are viewed by "https" approach.
Q: Can not login? Message: "The web page can not be displayed"
A: Please check if you have internet connection and if you have typed the correct internet address.
Q: Message: "unknown user"?
A: Please check whether you typed your user name correctly:
--MK support turned on (should be off)
--user name should not contain any suffixes as @ob, @ibank
Q: Message "Locked generator"!
A: Please call the customer support number 046/261-000 of OBSG for unlocking the token device
Q: Login with USB token device. Error "Unauthorized certificate"!
A: Use GemSafe Toolbox application for checking if the certificate exists. If the certificate exists enter the PIN code and click Login and then register certificate using the key Register All. GemSafe Toolbox application is in the Menu Start -> All Programs
Q: Message: "Wrong PIN?"
A: Please check:
--if correct PIN is entered (numeric characters only)
--if the Num Lock is on
--in notepad what you have entered.
Q: Message: "The token with certificate is blocked"
A: For security reasons, after three wrongfully entered PIN codes your certificate will be blocked. Please take it to your personal banker so it can be forwared for unblocking.
TRANSACTION
Q: Where is my order?
A: If you already made the order, go to the menu Payments-> Send orders and there you can see Status of the order.
Q: Status: "Sending to the Bank..." Should I make another order?
A: That is temporary status. After short time please check again the status of the payment order (Payments -> Send orders)
Q: What is the time interval necessary for iBank to update the information about my account statements?
A: OBSGNet service offers you real time balances. This means that each transaction made will be processed to the Bank and finished as the Domestic payments term plan allows.
Q: How can I revoke the payment order?
A: If you have not signed the order yet, you can cancel the signing and to skip to another activity. If the order is already signed and sent to the Bank please call the Bank for annulment of the order.
Q: Why my order is refused?
A: In the Menu Payment -> Sent Payment Orders in the column Order status you can check why your order has been refused